THE INFORMATION WE COLLECT

 

We may collect and process your your personal information and sensitive personal information and other supporting documents (collectively, “Personal Data”)  in the ordinary course of our business which may include, to the extent necessary:

 

1. basic information, including:

a. name;

b. account identification number;

c. attorney in fact or authorized representative's name;

d. residence;

e. contact details such as your landline/mobile phone number; and email address;
 

   2. sensitive personal information, as defined under the Privacy Laws, including:

a. age;

b. marital status;

c. tax identification number (TIN); and 

d. any government issued identification cards and other information for verification purposes;
 

   3. billing statement details such as monthly consumption rate and corresponding payment therefor; 

   4. evidence or proof of ownership or right to possession of a property;

   5. browsing activity details, including:

a. browser type;

b. operating system;

c. IP address;

d. domain name;

e. number of times the website or the mobile application was accessed; including the frequency of such access; and 

f. all other information which may be collected via cookies and other tracking technologies, such as transparent GIF files; and 

   7. other relevant information needed in order to respond to your requests, queries and concerns, and to accomplish customer or         applicant surveys and/or offers

 

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HOW WE USE THE INFORMATION WE COLLECT  

 

When necessary, we request your Personal Data in order to analyze Personal Data for a legitimate purpose, to understand your needs, and provide you with a better service, in particular for the following purposes:

 

1. to perform our legal and contractual obligations to you;

2. to improve our products and services to you;

3. to evaluate and determine your continued qualification for service connection;

4. to administer and/or manage your service connection and account with us;

5. to meet any requirement in support of your service connection;

6. to keep an internal record for confirming, maintaining, or updating our customer records;

7. for customer relationship management purposes, such as updating you on activities in connection with our services;

8. for statistical analysis and internal reporting;

9. for identification or verification purposes;

10. to communicate or contact you with regard to your account with us;

11. to satisfy any legal or regulatory requirements; 

12. for cross-selling activities, across affiliates and subsidiaries of the Company;

13. updating you on our activities or other services which may be of interest to you;

14. for the establishment of legal claims, including, but not limited to, the processing or collection of any amounts due or bad debts;

15. when applicable, for purposes of reporting fraudulent and/or delinquent accounts to credit bureaus, which maintains a database of such relevant information, for purposes of preventing fraud and delinquency of accounts;

16. building our statistical and analytical studies and database for internal reporting; and

17. as required under applicable law or regulation or by any decision or order of any court or government agency.

 

HOW WE PROCESS YOUR PERSONAL DATA

 

The collected data may be in digital, electronic and/or physical copies. Only our authorized officers and personnel have access to this information and the purpose for the access is only in relation to your transaction/s with us. We may organize or consolidate your Personal Data so that we can use it for the foregoing purpose. We may also retrieve any of your stored data for the same purposes, as well as to update, modify or correct your data upon your request or as we deem necessary.

 

We may organize or consolidate the above-enumerated Personal Data to allow us to use the same for the foregoing purposes. We may also retrieve any of your stored data for the same purposes, as well as to update, modify or correct your data upon your request. 

 

In all instances, the Company ensures that collection and processing are not undertaken through use of deceptive design patterns.

 

DISCLOSURE OF PERSONAL DATA

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We may also disclose your Personal Data with our parent company, subsidiaries and affiliates for the purposes of processing and documenting, profiling, statistical analysis, customer insights, credit scoring, marketing, and other analogous processes necessary to enable data sharing including cross selling of data across the affiliates and subsidiaries of the Company to the extent allowed by the Data Privacy Laws, as specified under the relevant Data Sharing Agreements.

 

In particular to cross-selling activities, the Company may also use the Personal Data to promote complementary products and services which are relevant to its customers. The Personal Data may be used to identify potential products and services that may be of interest to the Data Subject in furtherance of the Company’s contracts with its customers. This may include promotional offers, discounts, and other related cross-selling activities which may be circulated by the Company through means such as but not limited to electronic mail or SMS messages. The use of Personal Data for cross-selling purposes will not involve third-party service providers or partners, unless a separate, written consent of the Data Subject has been previously secured.

 

Except for cross-selling activities, we may also disclose or share your Personal Information to third parties listed below, as may be necessary to achieve the purposes described in this Privacy Statement.

 

a. Service providers that we engage to carry out functions or activities related to its legitimate business activities in connection with the services they are providing us. These service providers may include, but is not limited to financial, tax, legal, and technology consultants, or such other

b. consultants or advisors; auditors; insurance providers; information and communication technology service providers; travel agencies; transportation service providers; and

c. Our parent company, subsidiaries and other affiliates to facilitate management of business transactions;

d. Government agencies, other regulatory authorities (such as stock exchanges), quasi-judicial or judicial authorities to comply with laws, regulations or lawful orders;

a.  Third party credit bureaus, or similar financial institutions, for the purposes of:
b.  establishment of legal claims, such as processing or collecting any amounts due or bad debts, 
c. reporting fraudulent and/or delinquent accounts to credit bureaus for blacklisting for the purpose of establishing a database to prevent fraud and delinquency of accounts; and

 

e. Any person or entity to whom we propose to assign or transfer any of our rights and duties.

 

Any access to Personal Data will be limited to the foregoing entities. We do not sell, trade, or otherwise transfer your Personal Data to third parties without a data sharing agreement compliant with the Privacy Laws. We will comply with the data sharing provisions of the Privacy Laws or obtain your prior consent, as may be necessary, should we share your Personal Data to third parties.  Any data sharing for commercial purposes will be covered by a data sharing agreement.

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HOW WE PROTECT YOUR PERSONAL DATA

We implement suitable and adequate organizational, physical, and technical security measures, policies and procedures to ensure the integrity, confidentiality, and availability of your Personal Data. These security measures are intended to reduce the risks of accidental destruction or loss, or the unauthorized disclosure or access to such information which are appropriate and adequate to the nature of the Personal Data collected.

 

The following are our safeguards:

1. Strict implementation of data protection policies and procedures; 

2. Confidentiality and data sharing agreements with employees, vendors, stakeholders, and third parties with whom your Personal Data have been disclosed for legal purposes;

3. Proper use, removal, transfer and disposal of physical data or electronic media;

4. Encryption of Personal Data and use of authentication process during storage and while in transit; 

5. Use of secured servers and firewalls; and

6. Regular conduct of audit of these security measures and controls.

 

HOW WE RETAIN AND SAFELY DISPOSE YOUR PERSONAL DATA

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We will retain your Personal Data only for as long as it is necessary to fulfill the purposes related to you, to comply with laws, regulations, or lawful court order, or to pursue a legal action.  

 

We shall implement the appropriate disposal (physical or electronic) of policies for documents, records, and assets to ensure that Personal Data are disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice the interests of the data subjects.

 

NOTIFICATION OF CHANGES

 

We reserve the right to amend or update this privacy statement as necessary. Any substantial changes regarding the scope, purpose, nature, or extent of data processing will be made in adherence to the universally accepted Privacy Laws. We recommend that you check this privacy notice periodically to stay informed of any updates to our policies.

 

YOUR RIGHTS AS DATA SUBJECT

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Based on the provisions provided under Data Privacy Act of 2012, we shall uphold the following rights of an individual (data subject), namely:

1. Right to be informed. As a data subject, you have the right to be informed that your Personal Data will be, are being, or were, collected and processed.

2. Right to access. In relation to your right to be informed, you also have the right to gain reasonable access to your Personal Data, such as: (a) contents of your Personal Data that were processed; (b) manner by which such Personal Data were processed; (c) date when your Personal Data was last processed and modified, among others. 

3. Right to object. You have a right to object to the processing of your Personal Data, including automated processing or profiling. Likewise, you have the right to be notified and given an opportunity to withhold consent to the processing in case of changes to the information given to you regarding the processing of your Personal Data.

4. Right to erasure or blocking. You have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Data.

5. Right to damages. You may claim compensation if you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Data.

6. Right to file a complaint. You may file a complaint if you are the subject of a privacy violation or Personal Data breach, or who are personally affected by a violation of the Privacy Laws.

7. Right to rectification. You have the right to dispute any inaccuracy or error in your Personal Data and request to correct it, unless such request is unreasonable.

8. Right to data portability. This means that you have a right to obtain a copy of your Personal Data either in an electronic or structured format to give you more control and manage your Personal Data.

 

REQUESTS, ACCESS, RECOURSE AND QUESTIONS REGARDING THIS PRIVACY STATEMENT

 

You are entitled to request that we:

1. Provide you with a copy of your Personal Data and inform you of:
   (a) the source of your Personal Data;
   (b) the purposes and methods of processing;
   (c) the data controller’s identity; and
   (d) the entities or categories of entity with whom your Personal Data may be shared;

2. Cease processing your Personal Data, in whole or in part, as may be personally requested, save to the extent it is lawful to do so without consent under the Privacy Laws;

3. Refrain from transferring your Personal Data to third parties for the purposes of direct marketing or any other purposes not allowed;

4. Correct any errors in your Personal Data; and

5. Update your Personal Data as required.

 

If you have questions, concerns, complaints, or suggestions regarding our compliance with the Privacy Laws or if you wish to exercise your rights to access, rectification, object, portability, or deletion in instances allowed under the law, you may contact us through our Data Protection Officer as follows:

 

Data Protection Officer

VECO Engineering Office, J. Panis Street, Banilad, Cebu City, Cebu 6000

veco.dpo@visayanelectric.com

Please use the following  subject format:

Inquiry on Data Privacy

 

You may also bring any concern on misprocessing or misuse of your Personal Data  to the attention of the NPC.

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BISAYA:

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Ang Visayan Electric nagahatag ug dako nga bili sa inyong pribasiya ug kami andam maghatag kaninyo ug dakong proteksiyon may kalabotan sa inyong impormasyon sa account. Among gihimo nga makatuhog ang pribasiya sa tanan namong proseso aron mahimong haom sa Republic Act No. 10173, nga nailhan usab nga Data Privacy Act of 2012, ang mga nag-implimento nga mga lagda ug regulasyon, ug uban pang mga gi-isyu sa National Privacy Commission.

 

Sa matag higayon, mahimong kinahanglan nga maghatag kamo ug Personal Data, nga gidefine ug gisaysay ubos niini, may kalabotan sa mosunod nga mga aktibidad:

 

1. pag-access sa among website ug mga portal, nga naglakip sa pag-browse sa bisan unsa namong mobile applications ug ubang digital channels;

2. pagbisita sa among pisikal nga opisina o pagdool kanamo pinaagi sa uban pang mga opisyal nga customer service channels; ug

3. bisan unsang direkta o indirekta nga pakigsabot sa among Kompanya, sa among mga opisyal ug empleyado, ingon nga customer, aplikante, o third party nga service provider sa mga butang o serbisyo.

 

**ANG IMPORMASYON NGA AMO KOLEKTAHON**

 

Kami magakolekta ug magaproseso ug Personal Data gikan kaninyo sa kasagaran nga daloy sa among negosyo nga mahimong maglakip, sa extent nga gikinahanglan:

 

1. Basic nga impormasyon, lakip na ang:

   1. pangalan;

   2. account identification number;

   3. pangalan sa attorney-in-fact o authorized representative;

   4. impormasyon sa puy-anan o premise;

   5. contact details sama sa inyong landline/mobile phone number ug email address;

2. Sensitive personal information, nga gidikta ubos sa Privacy Laws, lakip na ang:

   1. edad;

   2. marital status;

   3. tax identification number (TIN); ug

   4. bisan unsang government issued identification cards ug uban pang impormasyon alang sa verification purposes;

3. Detalye sa billing statement sama sa monthly consumption rate ug ang corresponding payment niini;

4. Ebidensya o prueba sa pagpanag-iya o katungod sa pag-possess sa usa ka property;

5. Detalye sa browsing activity, lakip na ang:

   1. browser type;

   2. operating system;

   3. IP address;

   4. domain name;

   5. kadaghan sa pag-access sa website o mobile application, lakip na ang frequency sa maong access; ug

   6. tanan nga uban pang impormasyon nga makolekta pinaagi sa cookies ug uban pang tracking technologies, sama sa transparent GIF files; ug

6. Uban pang impormasyon nga may kalabotan sa pagtubag sa inyong mga hangyo, pangutana ug kabalak-an, ug sa pagtapos sa customer o applicant surveys ug/ o mga offers (collectively, inyong “Personal Data”).

 

**UNSAON NAMO PAGGAMIT ANG IMPORMASYON NGA AMO KOLEKTAR**

 

Kung gikinahanglan, among ipangayo ang inyong Personal Data aron among ma-analisar ang Personal Data alang sa pipila nga legitimate purpose, sabton ang inyong mga panginahanglanon ug maghatag kaninyo ug mas maayong serbisyo, partikular alang sa mosunod nga mga katuyoan:

 

1. aron ma-perform among legal ug contractual nga obligasyon ngadto kaninyo;

2. aron mapalambo ang among mga produkto ug serbisyo para kaninyo;

3. aron ma-evaluate ug madetermina ang inyong padayon nga kwalipikasyon para sa service connection;

4. aron ma-administer ug/ o manage ang inyong service connection ug account uban kanamo;

5. aron matuman bisan unsang requirement nga nagsuporta sa inyong service connection;

6. aron makapadayon ug internal record alang sa pagkompirma, pagmentinar o pag-update sa among customer records;

7. alang sa customer relationship management purposes, sama sa pag-update kaninyo bahin sa among mga aktibidad may kalabotan sa among mga serbisyo;

8. alang sa statistical analysis ug internal reporting;

9. alang sa identification o verification purposes;

10. aron maka-komunika o maka-kontak kaninyo may kalabotan sa inyong account uban kanamo;

11. aron matuman bisan unsang legal o regulatory requirements; ug

12. ingon nga gikinahanglan ubos sa applicable law o regulasyon o pinaagi sa bisan unsang desisyon o order gikan sa bisan unsang korte o government agency.

 

**UNSAON NAMO PAGPROSESO ANG INYONG PERSONAL DATA**

 

Ang nakolekta nga data mahimong sa digital, electronic ug/ o physical copies. Ang among mga authorized nga opisyal ug personnel ra ang adunay access niining impormasyon ug ang katuyoan sa pag-access anaa lang sa inyong mga transaksyon uban kanamo.

Mahimong among i-organize o i-consolidate ang inyong Personal Data aron among magamit kini alang sa mga gihatag nga katuyoan. Mahimong among makuha ang bisan unsang stored data alang sa samang mga katuyoan, ingon man sa pag-update, pagmodify o pagcorrect sa inyong data ubos sa inyong hangyo o ingon among gikinhanglan.

 

Mahimong among i-disclose o i-share ang inyong Personal Information ngadto sa mga third parties ingon nga gikinahanglan aron ma-achieve ang mga katuyoan nga gisaysay niining Privacy Statement. Kami magakumplay sa applicable laws ug regulations sa pag-disclose o pag-share sa inyong Personal Data ngadto sa mga third parties.

 

**UNSAON NAMO PAGPRESERBA ANG KOMPIDENSIYALIDAD SA INYONG PERSONAL DATA**

 

Kami magapanalipod sa kompidensiyalidad sa Personal Data. Ang Personal Data dili i-disclose gawas kon ang hangyo adunay official nga pagsulat, ug ang katuyoan sa maong hangyo mao:

 

1. Gikover sa among privacy policy, privacy manual, privacy statement, o consent forms;

2. Sulod sa nahibaw-an ug regular nga function sa naghangyo nga government agency;

3. Sulod sa sakop sa regular nga transaksyon uban sa naghangyo nga government agency o third party; o

4. Gitugutan sa data subject nga nalambigit, nga kinahanglan nga nakasulat ug klaro.

 

**UNSAON NAMO PAGPANALIPOD SA INYONG PERSONAL DATA**

 

Kami magapatuman ug angay ug igo nga organizational, physical, ug technical security measures, policies ug procedures aron maseguro ang integridad, kompidensiyalidad, ug availability sa inyong impormasyon. Kini nga security measures nagatuyo sa pagpakunhod sa mga risgo sa accidental destruction o pagkawala, o ang dili awtorisadong pag-disclose o pag-access sa maong impormasyon nga angay ug igo sa kinaiya sa nakolekta nga Personal Data.

 

Ang mosunod mao ang among mga safeguard:

 

1. Strict implementation sa data protection policies ug procedures;

2. Angay nga paggamit, pagkuha, pagbalhin ug pagdispose sa physical data o electronic media;

3. Encryption sa Personal Data ug paggamit sa authentication process sa storage ug samtang in transit;

4. Paggamit sa secured servers ug firewalls; ug

5. Regular nga pag-audit sa mga security measures ug controls.

 

**UNSAON NAMO PAGBALIK UG LIG-ONG PAGDISPOSE SA INYONG PERSONAL DATA**

 

Among i-retain ang inyong Personal Data hangtod lamang sa gikinahanglan aron matuman ang mga katuyoan nga may kalabotan kaninyo, aron matuman ang mga balaod, regulasyon, o legal nga court order, o aron mapadayon ang usa ka legal action.

 

Kami magapatuman ug angay nga disposal (physical o electronic) policies alang sa mga dokumento, records, ug assets aron maseguro nga ang Personal Data gidispose o ginasalikway sa usa ka secure nga pamaagi nga magpugong sa dugang nga pagproseso, dili awtorisadong pag-access, o pagdisclose ngadto sa bisan unsang party o publiko, o pagdaot sa interes sa data subjects.

 

**INYONG MGA KATUNGDANAN INGON NGA DATA SUBJECT**

 

Base sa mga provisions nga gihatag ubos sa Data Privacy Act of 2012, among ipasaka ang mosunod nga mga katungdanan sa usa ka indibidwal (data subject):

 

1. Right to be informed. Ingon nga usa ka data subject, aduna mo’y katungod nga mahibalo nga ang inyong Personal Data i-collect ug iproseso.

2. Right to access. In relation sa inyong right to be informed, aduna usab mo’y katungod nga maka-access sa inyong Personal Data, sama sa: (a) unod sa inyong Personal Data nga na-proseso; (b) paagi nga gi-proseso kini nga data; (c) petsa sa kataposang pagproseso ug pagmodify sa inyong data, ug uban pa.

3. Right to object. Aduna mo’y katungod nga mosupak sa pagproseso sa inyong Personal Data, lakip ang automated processing o profiling. Ingon man, aduna mo’y katungod nga ma-notify ug mahatagan ug oportunidad nga dili motugot sa pagproseso kon aduna’y mga kausaban sa impormasyon nga gihatag kaninyo bahin sa pagproseso sa inyong impormasyon.

4. Right to erasure or blocking. Aduna mo’y katungod nga suspend,

i-withdraw o order ang pag-block, pagkuha o pagdestroy sa inyong Personal Data.

5. Right to damages. Mahimo kamo makakuha ug kompensasyon kon kamo nakasinati ug danyos tungod sa inaccurate, incomplete, outdated, false, unlawfully obtained o dili awtorisadong paggamit sa Personal Data.

6. Right to file a complaint. Mahimo kamo mag-file ug reklamo kon kamo ang subject sa usa ka privacy violation o Personal Data breach, o kon kamo personal nga naapektuhan sa usa ka paglapas sa Privacy Laws.

7. Right to rectification. Aduna mo’y katungod nga modisputa bisan unsang inaccuracy o error sa inyong Personal Data ug hangyoon nga i-correct kini, gawas kon ang maong hangyo dili makatarunganon.

8. Right to data portability. Kini nagpasabot nga aduna mo’y katungod nga makakuha ug kopya sa inyong Personal Data nga naay electronic o structured format aron mahatagan kamo ug dugang kontrol ug ma-manage ang inyong Personal Data.

 

**AMONG CONTACT INFORMATION**

 

Kon gusto ninyong i-access o i-correct ang inyong Personal Information uban sa Kompanya o kon aduna mo’y kabalaka bahin sa among pagproseso sa inyong Personal Information, mahimo kamo makontak:

 

Data Protection Officer

VECO Engineering Office, J. Panis Street, Banilad, Cebu City, Cebu 6000

veco.dpo@visayanelectric.com

 

Mahimo usab ninyong ipahibalo ang bisan unsang kabalaka bahin sa misprocessing o misuse sa inyong Personal Information ngadto sa NPC.

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