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 RE: CLAIMING OF METER DEPOSIT REFUND

What is a meter deposit?

It is an amount previously required from customers during application for a new service connection to guarantee against loss or damage of the electrical meter installed. This is different from the Service or Bill Deposit which is paid as part of a customer’s application for service to guarantee payment of bills, and is equivalent to the estimated one month bill of the customer.

Who may claim the meter deposit refund?

Any person or entity registered as a distribution service customer of VECO who has paid the meter deposit as required by VECO, and has not received a refund [directly or by way of credit] thereof is eligible for the meter deposit refund. The registered customer’s heirs, successors-in-interest or his duly authorized representative may also claim on his behalf. This is subject to the exception provided under Section 10 of ERC Resolution No. 8, series of 2008.

What is the mode of refund to be given to the eligible customers?

Eligible Customers will be refunded in cash if the amount is less or equal to PhP4,000.00, and with check if the refund amount is greater than PhP4,000.00.

How long will it take to process the refund?

Verification and processing of refund would take at most two (2) months after application and the submission of all requirements. Thereafter, customer will be notified if he is still entitled for the meter deposit refund or if it was already availed/credited in 2009 after the effectivity of the ERC Resolution No. 8 Series of 2008 or the “Rules to Govern the Refund of Meter Deposits to Residential and Non-Residential Customers”.

When is the deadline for claiming the meter deposit refund?

Under ERC Resolution No. 12, Series of 2016, consumers may claim the refund on meter deposit until December 31, 2017. All unclaimed deposits after December 31, 2017 shall become the subject of an escheat proceeding.

How will the customers claim the meter deposit refund and what are the requirements needed?

To claim the meter deposit refund, the customers may visit the Full Service Center of VECO at SM City Cebu and Talisay Satellite Office and submit the following requirements:

 

For Residential Customers

1. Registered customers

            1.1 Original or photo copy of VECO electricity bill;

            1.2 Accomplished Meter Deposit Refund Application Form;

            1.3 Official Receipt showing payment of Meter Deposit (if available); and

            1.4 Original and photocopy of one (1) valid identification card with photo and signature, such as but not limited to Driver’s license, Passport, Professional Regulatory License, SSS/GSIS ID, TIN ID, Philhealth ID, Senior Citizen ID, Postal ID, Original NBI Clearance and Comelec Voters ID.

 

ADDITIONAL REQUIREMENTS (If claimants are other than the Registered Customers/Account holders)

2. Heirs or Succesors-in-Interest of the Registered Customers

           2.1 Death certificate or proof of death of the registered customer;

           2.2 The heir/s must present proof of filiation or any pertinent document that will prove the successional right, such as but not limited to the birth certificate of the heir/s and their ascendants, or marriage certificate;

           2.3 The successors-in-interest to the registered customer must present proof of transfer of rights and obligations over the property, including the meter deposit from the previous owner of the property, such as but not limited to the Deed of Sale; and

           2.4 Undertaking that there are no other legal heirs of the registered customer

 

3. Duly authorized representative of the registered customers:

           3.1 Special Power of Attorney from the registered customer stating that he/she is authorized to receive the refund in behalf of the registered customer together with a valid ID of both the Registered Customer and the claimant.

 

For Non-Residential Customers

1. Registered customers

       1.1 Original or photo copy of VECO electricity bill;

       1.2 Accomplished Meter Deposit Refund Application Form;

       1.3 Official Receipt showing payment of Meter Deposit (if available); and 

       1.4 Original and photocopy of one (1) valid identification card with photo and signature, such as but not limited to Driver’s license, Passport, Professional Regulatory License, SSS/GSIS ID, TIN ID, Philhealth ID, Senior Citizen ID, Postal ID, Original NBI Clearance and Comelec Voters ID.

 

ADDITIONAL REQUIREMENTS (If claimants are other than the Registered Customers/Account holders)

2. Heirs or Successors-in-Interest of the Registered Customers

       2.1 Death certificate or proof of death of the registered customer;

       2.2 The heir/s must present proof of filiation or any pertinent document that will prove the successional right, such as but not limited to the birth certificate of the heir/s and their ascendants, or marriage certificate;

       2.3 The successors-in-interest to the registered customer must present proof of transfer of rights and obligations over the property, including the meter deposit from the previous owner of the property, such as but not limited to the Deed of Sale; and

       2.4 Undertaking that there are no other legal heirs of the registered customer

3. Duly authorized representative of the registered customers:

       3.1 Special Power of Attorney from the registered customer stating that he/she is authorized to receive the refund in behalf of the registered customer together with a valid ID of both the Registered Customer and the claimant.

4. Corporation or any Registered Entity

       4.1 Letter of request signed by the Owner or General Manager of the Corporation or Registered Entity;

       4.2 Board Resolution or Secretary’s Certificate stipulating the request to VECO for the meter deposit refund; and 

       4.3 Original and Photocopy of one (1) valid primary identification card with photo and signature of the Owner, General Manager or officer of the Corporation or Registered Entity

5. Government Accounts

       5.1 Letter of request signed by the authorized high-ranking official of the concern government agency;

       5.2 Board Resolution or Secretary’s Certificate stipulating the request to VECO for the meter deposit refund; and  

       5.3 Original and photocopy of one (1) valid primary identification card with photo and signature of the authorized high-ranking official of the concern government agency